Privacy Policy

1. Introduction

Mia Creative Flowers ("we," "us," or "our") operates the website at miacreativeflowers.com. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, place an order, create an account, or communicate with us. By using our services, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Place an order: Name, email address, phone number, delivery address, recipient name and phone number, gift messages, and payment information.
• Create an account: Name, email address, phone number, password, and saved delivery addresses.
• Contact us: Name, email, phone number, and the content of your message.
• Subscribe to communications: Email address and/or phone number for promotional messages.

Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address, browser type, operating system, and device information.
• Pages viewed, time spent on pages, and navigation patterns.
• Referring URLs and search terms that led you to our Site.

This data is collected through cookies, web beacons, and similar technologies, and is used to improve our services and provide a better user experience.

Payment Information

All payment processing is handled by Stripe, a PCI-DSS compliant payment processor. We do not collect, store, or have access to your full credit card number, CVV, or other sensitive payment card data. Stripe's privacy policy governs the handling of your payment information.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment: To process, prepare, and deliver your orders; to communicate about order status; and to process payments and refunds.
• Customer service: To respond to your inquiries, coordinate deliveries, and resolve issues.
• Account management: To create and maintain your account, save your preferences, and provide order history.
• Communications: To send transactional messages (order confirmations, delivery notifications, payment receipts) and, with your consent, promotional messages (special offers, new products, holiday reminders).
• Analytics: To understand how our Site is used, improve our products and services, and optimize our marketing.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

4. Text Message (SMS/MMS) Communications

If you provide your mobile phone number, you may receive text messages from us for the following purposes:

• Transactional messages: Order confirmations, delivery updates, payment notifications, and order status changes. These messages are necessary to fulfill your order and cannot be opted out of while you have an active order.
• Customer service messages: Responses to your inquiries and delivery coordination.
• Promotional messages: Special offers, seasonal promotions, new product announcements, and event reminders. You will only receive these if you have opted in.

Message frequency: Transactional message frequency depends on your order activity. Promotional messages are sent no more than 4 times per month.

Message and data rates may apply. Your mobile carrier's standard messaging and data rates apply to all text messages sent and received.

Opt-out: You may opt out of promotional text messages at any time by replying STOP to any message. You will receive a confirmation of your opt-out. Reply HELP for assistance. Opting out of promotional messages does not affect transactional messages related to active orders.

We do not sell, rent, lease, or share your phone number or opt-in data with third parties or affiliates for their marketing purposes. Phone numbers collected for SMS communications are used solely by Mia Creative Flowers for the purposes stated above.

Consent is not a condition of purchase. You are not required to consent to receive promotional text messages as a condition of purchasing any goods or services.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your shopping cart and preferences.
• Maintain your login session.
• Analyze site traffic and usage patterns (via Google Analytics).
• Support advertising and conversion tracking (via Meta Pixel).

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our Site.

6. Information Sharing & Disclosure

We do not sell your personal information. We may share your information with:

• Service providers: Third parties that help us operate our business, including payment processors (Stripe), analytics providers (Google), advertising platforms (Meta), and communication services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Delivery coordination: Recipient names, addresses, and phone numbers are used solely for delivery fulfillment.
• Legal requirements: When required by law, legal process, or government request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the business.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• HTTPS encryption for all data transmitted between your browser and our servers.
• Secure, hashed password storage for customer accounts.
• PCI-DSS compliant payment processing through Stripe.
• Access controls limiting employee access to personal data on a need-to-know basis.

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Order records: Retained for at least 7 years for tax and legal compliance.
• Account data: Retained as long as your account is active, or as needed to provide services.
• Communication records: Retained for customer service and legal purposes.

You may request deletion of your account and associated data by contacting us at miacreativeflowers@gmail.com.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-out: Unsubscribe from promotional emails and text messages at any time.
• Portability: Request your data in a portable, machine-readable format.

To exercise any of these rights, contact us at miacreativeflowers@gmail.com. We will respond to your request within 30 days.

10. Children's Privacy

Our Site and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

11. Third-Party Links

Our Site may contain links to third-party websites or services (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our Site after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Mia Creative Flowers
• 17100 Collins Ave, Suite #222, Sunny Isles Beach, FL 33160
• Email: miacreativeflowers@gmail.com
• Phone: +1 786-489-7464